The shipping service provider (FedEx, DHL, or another one) requires customs documents.

Table of contents 1. Shipping within and outside the EU 2. What you should do now 3. Frequently requested documents 4. Required information for an inquiry 1. Shipping within and outside the EU - **Within the European Union:** For normal goods traffic between EU member states, classic import customs clearance is generally not required. - **Outside the European Union:** The shipment may be subject to customs clearance. The shipping provider or customs authority may require additional information or documents from the recipient. 2. What you should do now 1. **Check the request carefully:** Determine which document or piece of information is specifically being requested. 2. **Keep the message:** Save the email from the shipping provider or take a screenshot. Our customer service may subsequently ask you for it by email. 3. **Check the deadline:** Customs inquiries may have short response deadlines. Therefore, respond as promptly as possible. 4. **Check your email inbox:** Check whether the required shipping or order documents have already been sent to you by email. 3. Frequently requested documents - **Commercial invoice:** Contains, among other things, details about the goods and their value. - **Tax number / VAT ID:** May be required for import depending on the destination country. - **EORI number:** Can be relevant especially for companies in customs procedures. - **Proof of value:** Proof of the value of or payment for the order. 4. Required information for an inquiry - Order number - Shipment number / Tracking ID - Shipping provider - Delivery country - Which document was specifically requested - Tax number / VAT ID, if relevant - Response deadline from the shipping provider - Please have a screenshot or PDF of the request ready