See the following FAQ for some common concerns from our customers.
If you have any further questions, please send them to kontakt@biogo.de

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Do you need help?

If you have an issue or question that requires immediate assistance, you can click the button to chat live with a customer service representative (bottom right corner).


Products purchased from Biogo can be returned free of charge via DHL up to 30 days after receipt of delivery. The value of the return will be reduced by the wear and tear of the goods in question. If the returned item is of full value, the full amount for the products will be refunded. If you wish to return an item, please email us at kontakt@biogo.de or via the "Contact" tab.

Once the products have been placed in the shopping cart, payment for the purchases can be made in the last phase of the shopping cart. We register third party payments such as Klarna, Paypal and traditional bank transfers on your account. Payment gateways also offer the option to pay for purchases after 30 days and by credit card.

You are welcome to contact us via chat on the website (bottom right of the page - chat icon) and by email via the contact form and individually at kontakt@biogo.de. We will answer all your questions! :)


We'd love to hear from you. Please contact us at the following email address: kontakt@biogo.de. We will explain the situation to you and try to refund your money!

We make every effort to ensure that all products that our customers receive are of the best possible quality. However, if an error has occurred and you would like to report it to us, please send an email to: kontakt@biogo.de and we will clarify the situation.

We strive for the satisfaction of our customers. Please contact us at the following email address: kontakt@biogo.de and we will do our best to make sure you are happy with your purchase.

Can't find satisfactory answers? Contact Customer Service